More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at service@trendsful.com and we’ll make it right! 

*Note: Please keep in mind that purchasing means accepting all the terms mentioned below.

Cancel Order:

You can cancel your order at any time before the item is shipped, and the order cannot be canceled once the item is shipped. You can contact us to return or exchange after receiving the goods: service@trendsful.com

The following reasons are covered by our 30 Days FULL Refund/ FREE Replacement Policy. If you are offered a refund or a replacement order, there will be no need to return the received item.

The following reasons are NOT covered by our 30 days Refund & Replacement Policy. We are not liable for these issues.

• Request for a refund/replacement is after 30 days of product delivery.
• Pick the wrong size, product, address, custom information, etc.
• Product damaged by misuse, mishandling, or poor maintenance.
• Items that have been washed, worn, or soiled and damaged resulting from the customer's handling.
• Personal Reasons due to personal taste, change of mind, etc.
• Products purchased during a sale or any  promotion.

To file a claim, please send us an email to service@trendsful.com and include the following information (this is a must):

• Order number
• Video/ photo of the defective product
• If your claim is in regards to a printing error, please include photographs of the error. 
• If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
• If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward to our production department to investigate the problem
• Full delivery address
• Contact telephone number

Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

Refund Time

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Credit/Debit Card: 5-14 business days

Paypal: 3-5 business days (up to 30 days if pay with card)

Return Address

Please contact our Customer Service at service@trendsful.com. You will receive a response providing the returning address in 1-2 business days.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Address:

No. 25, Shunyifang Avenue East, Nancun Town, Panyu District, Guangzhou, Guangdong 511400